Please Post a blog. Please see Sample Emails from other Consumers below!!
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We have heard from hundreds of people who have had similar experiences (please see some of the emails and pictures below). We have been contacted by one of the top three class action lawsuit firms and are collecting contact information for the purpose of filing suit against ConAgra. It is unthinkable and unconscionable that ConAgra Foods continues to get away with this outrageous, irresponsible behavior. Together we will get their attention. Please forward our website on to as many of your friends as possible. Please also share us with your local media and let us know when they do a story. We will add it to the website. Follow us on Facebook and Twitter. This web site is being put up after a year of frustration, conversations andgeneral disregard for corporate responsibility. Further motivation was provided when they refused to replace my microwave and offered me $30 as a "goodwill" gesture and threatened me with breach of contract/legal action if I disclosed any of this information to anyone. As you can see below, my microwave was ruined by one of ConAgra Foods, Inc. dba Orville Redenbacher's Gourmet Microwave Popcorn bags. It caught on fire, turned the inside of my microwave brown and smoked up my house. It was taken outside immediately, extinguished and then thrown in the garbage. Of course the Claims Management Services Company (Sedgewick CMS), which is on retainer with ConAgra Foods, said that I needed to provide the burnt bag to verify my claim. Needless to say that was not possible. I shared with them all of the pertinent information with them, jumped through hoops, sent the other bags with the box, etc. "Their lab" tested it and it popped wonderfully of course. |
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| This is my microwave. It used to be white on the inside. I am not opposed to brown, it is just the smell of smoke I experience every time I use it. It also puts a not so wonderful flavor in my food. |
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| Different angle. |
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| Broader Perspective. :) |
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| Cameo for the Company aka ConAgra Foods. |
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| These are the other bags that they asked me to send to the lab to be popped. Of course it was not an independent source so you know they popped perfectly!!! |
Mr. Redenbacher was a genius and built an amazing Company through hard work, dedication, continual improvement and a passion for his popcorn. He was growing his own by the age of 12. I am sure Mr. Redenbacher was a very honorable man during his lifetime. If he was still alive there would be no need for this site. He understood customer service. My beef is with ConAgra Foods who unfortunately bought the Orville Redenbacher Company in 1983. As usual the corporate giant has lost touch with the very consumers that put the company on the map in the first place. All of this could have all been avoided if they had just replaced my microwave. It would have cost a mere $115 dollars. Now this is being released to the media and I am sure that I am not the only person who has had this experience. Please post a blog about your experience. So Corporate Bigwigs, what now? Funny, they are paying Google to suppress our site. Below you will see letter I received from the Claims Management Company along with the "General Release" I have been asked to sign. If you have had a similar experience or if the reading of this just inspires you as one man stands up against the Ivory Towers, drop me a line at info@orvilleredenbachersux.com or Please Post a blog. Thank you for your encouragement and support. I will forward all emails to ConAgra Foods. Media & Press ReleasesOrville Redenbacher and the Case of the Exploding Popcorn Bag
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A Sampling of Emails Received from More Consumers
Sent: Sunday, September 11, 2011 11:03 PM
To: info@orvilleredenbachersux.com
Subject: Problematic Popcorn
Hey Red-
I'm a sophomore in college who bought some 100 calorie Orville Redenbacher's Smart Packs (Kettle Corn Flavor) to enjoy in my dorm room. Huge mistake! I spent six bucks for ten of these little things (quite a bit for a college kid on a tight budget) and so far every single one has burned through the bottom of the bag, sometimes without any of the kernels popping. What gives?
Even more frustrating is how googling for solutions just brings up positive reviews and company websites. This product is clearly faulty- I want my money back.
Attached is a picture of one the bags. Keep doing what you're doing- I can't wait til this makes headlines.
Sincerely,
Frustrated in Florida
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Sent: Monday, September 05, 2011 2:38 PM
To: info@orvilleredenbachersux.com
Subject: similar experience
I just made a complaint to the ConAgra folks about the damage a bag of Orville reddenbacher popcorn did to my microwave. I came across your website and wanted to let you know I had a similar experience as you. The bag never caught fire because I immediately stopped the popping process. Can't imagine what may have happened if I had not been actually standing right there. Marti Trogdon
Sent: Sunday, August 28, 2011 5:32 PM Yes...it is happening to us too ! ConAgra popcorn explodes in our microwave and is still smoking !
Sent: Saturday, August 27, 2011 5:11 PM Have had 2 bags to burst! It is not a pretty sight or smell. Did absolutely nothing different than other bags but one really made a big mess! Popcorn everywhere but in the bag! Huey Gaines
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Sent: Wednesday, March 30, 2011 12:56 PM
To: info@orvilleredenbachersux.com
Subject: burned popcorn bags
Hi I tried to add to the complaint board but was unsuccessful so here is my experience and really sorry about yours! I use the 94% ff O.R. popcorn several times a day (the 100 calorie bag as well as the larger, 240 calorie bag) and THE BOTTOM OF THE BAG BURNS EVERY SINGLE TIME. The way to "resolve" this situation is to take out the bag within a minute, as it starts to burn and REPOP the 50% or so of the unpopped popcorn in another container. This NEVER happens with other brands of popcorn. I find it disgraceful that, given the number of incidents reported, nothing is done about this. There was a time when I intended to send the company the dozens of burned bags, but I just knew they would blame the "user" for creating the situation (high setting, too long in the microwave, etc.). I think the person who suggested VIDEOTAPING these events had a good idea, though the manner of addressing others was certainly problematic. PUT IT ON YOUTUBE! Meggie |
Subject: I had kettle corn burst into flames too! see pics
Wednesday, March 30, 2011 12:56 PM
Hi I found your posting and saw this and was shocked as I just got off the phone with them and they said they have never had a report of a similar incident. I put in my 3.0 oz bag of Kettle Corn Smart Pop on half power for its size and only 2 mintues! Wow somehow it still burst into flames leaving a horrible orange carmel spray all over the inside EXACTLY like yours! ALso the house is comeplety smelly from toxic fumes, i have the bad its burned to a crip! the kitchen had to be professionally cleaned to get rid of the smell but it still lingers. I too was offered $30 compensation or go to claims, I chose claims. Now in process to see what they do. I agree ConAgra is a devil of a company, one the corporate giants. What else can we do? I also have damage to my eyes which keep on watering from the smoke.Feel free to keep in touch in regards to this and I'll let you know any updates as this progresses. Thanks for posting your website, good to know I was not alone. Should call it NeglegentPop instead of Smart Pop.
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Trish
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From: Tov
Sent: Sunday, April 24, 2011 7:39 PM
To: info@orvilleredenbachersux.com
Subject: Exploding popcorn
My brother got a single of the Smart Pop the other day as an Easter gift. Put it in the microwave maybe 30 minutes ago now. It was in for 25 seconds before I noticed all the smoke coming from the kitchen. My brother opened the microwave door and saw that the butter was burning everything. We put the bag out without dousing it and snapped a pic. If you look inside the butter looks like fucking napalm. And we made napalm as kids (military family here) so yes, it looks and has the consistency of napalm. Black goopey mess and the goop is all from the butter. We never used water to put out the fire, we sealed the bag in a tin so it wouldn't get oxygen. As soon as we put it out I got online and came across your site. It's the first site out of like thirty that isn't selling bullshit about how great the popcorn is. I'm attaching one of our pictures of the bag below.
Sincerely, |
From: Leila Cruz
Sent: Monday, December 13, 2010 7:49 AM
To: info@orvilleredenbachersux.com
Subject: house burned down due to popcorn-disabled mom 4 kids
Hi; I am going to court with my landlord next week about a case in which my home burned due to this popcorn. My son simply put it into the microwave and hit the popcorn button and he is now being saddled with the guilt of supposedly burning down our house by hitting a button!!! Any information you can provide me to take to court with me would be most helpful, I am a disabled single mom with four kids, this child has been cooking popcorn for months but we bought this on sale from Sam’s club and this disaster happened. The landlord will not listen to me about the fires reported all over the country or file claim with Sedgwick, she just keeps attacking me and unfortunately my kids-even going so far as to suggest they should have been aborted, yes all of this over a popcorn bag that caught fire! Please provide any information you can, i will even pay postal cod charges if you cannot email it to me! thank so much |
From: Ginger Dzubella
Sent: Wednesday, November 17, 2010 10:57 AM
To: info@orvilleredenbachersux.com
Subject: Burned bags
I wanted to leave this in the blog, but it wouldn't work. I'm currently pregnant & putting down a lot of popcorn. I buy Act II for no particular reason & it always comes out perfect. I had a coupon for Orville so I bought it. My first two bags wouldn't pop all the way making the bag look deformed and turned black on the bottom well before the popping slowed down. They also wouldn't open. My 3rd bag popped all the way, but when I took it out there was a black hole in the bottom & it also wouldn't open. The popcorn tastes okay, but never again will I buy this brand. Glad my microwave is okay though it was very hot, and popping 3 bags seriously disrupted my prescribed bed rest.
From: Wanda Oliver
Sent: Tuesday, November 02, 2010 7:37 PM
To: info@orvilleredenbachersux.com
Subject: Popcorn
I recently bought Orville Redenbacher 94% fat free microwave popcorn. It catches fire in the microwave...I was standing nearby so there was no damage. I tried another bag, fire starts shooting in my microwave like it was about to short it out. What is with this stuff? Thank you, From: Rob Rob has left a new comment on your post "Popcorn bags will catch on fire . . .": From: spklr spklr has left a new comment on your post "Popcorn bags will catch on fire . . .": From: Mary Ellen & Lorne Same happened to us on July 7th, 2009. Followed instructions for 2 1/2 minutes. 10 Seconds early toxic smoke belched from microwave. Actual fire inside the bag. What to do? I have THE BAG. From: Andrew Hi there, Andrew and Tamara From: Scott Grayban I stay far away from any Con Agra products -- way too many problems with them that they won't own up to. Since I live near farms I get all my stuff fresh instead of pre-packed with chemicals and burning bags. |
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